Refund policy

At Brandzm, customer satisfaction is important to us. We want you to feel confident when purchasing swimming pools from our online store. This Return and Refund Policy explains how to request a return, how refunds are processed, and what to do if your order arrives damaged or defective.

By shopping with Brandzm, you can review the following terms to understand our return and refund procedures.

1. Return Period

Brandzm offers a 14-day return period for eligible purchases.

For customers covered by applicable German and EU consumer protection laws, the statutory withdrawal period for most online purchases is 14 calendar days from the day the customer receives the goods. This legal period is separate from any additional return benefits we may offer. <Link url="https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_en.htm" title="Learn more about EU return rights"/>.

To request a return, please contact Brandzm within the applicable return period and follow the instructions provided by our customer support team.

2. Free Returns

Brandzm offers free returns for eligible orders under our return policy.

Please contact us before returning an item so that we can explain the return procedure and provide the appropriate instructions.

We will communicate any necessary return arrangements and ensure that applicable statutory consumer rights are respected.

3. Return Eligibility

To help us process your return, please take reasonable care of the product while you inspect it.

Where applicable, please return the product with its accessories, components, and original packaging.

If a product is damaged, defective, incomplete, or different from what you ordered, contact Brandzm with a description of the problem and photographs if available.

Your statutory rights concerning faulty or incorrectly supplied products are not restricted by this policy.

4. How to Request a Return

To request a return from Brandzm, please follow these steps:

  1. Contact our customer support team by email at mfha4735@gmail.com.

  2. Include your order number and the email address or contact details used when placing the order.

  3. Explain why you wish to return the product.

  4. Provide photographs if the product arrived damaged, defective, or incomplete, where applicable.

  5. Wait for our response and follow the return instructions provided by our team.

Please do not send products to our business address without first confirming the appropriate return arrangements.

5. Refund Policy

Once your return has been received and the applicable refund requirements have been verified, Brandzm will process your refund in accordance with our policy and applicable law.

Approved refunds will be initiated within up to 3 business days after the relevant return and refund requirements have been satisfied, unless applicable law requires an earlier refund.

The time it takes for a refund to reach you may depend on the refund method and any external payment processing arrangements.

6. Refunds for Cash on Delivery Orders

Brandzm currently accepts Cash on Delivery (COD) as its payment method.

If you paid for your order in cash upon delivery and your refund is approved, please contact our customer support team for instructions on how the refund will be issued.

We will confirm the necessary details and arrange the refund using an appropriate method, subject to applicable law and the circumstances of your order.

7. Damaged, Defective, or Incorrect Products

If your swimming pool arrives damaged, defective, incomplete, or different from the product you ordered, please contact Brandzm as soon as reasonably possible.

Please include your order number, a description of the issue, and supporting photographs where available.

We will review your request and explain the available options in accordance with applicable consumer protection laws. These may include a repair, replacement, price reduction, or refund, depending on the circumstances and your legal rights.

8. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact Brandzm as soon as possible.

We will review your request based on the order's processing status.

If your order has already been dispatched or delivered, you may still have cancellation or withdrawal rights under applicable law. Please contact us for assistance.

9. Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, limit, or replace any mandatory consumer rights that apply to your purchase.

Where German or EU consumer protection laws apply, eligible customers generally have a statutory 14-day right of withdrawal for online purchases, subject to legal exceptions. Consumers may also have separate legal remedies for defective or non-conforming goods. <Link url="https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_en.htm" title="Official EU guidance on returns"/>.

Our voluntary free-return policy does not reduce these rights.

10. Contact Us

If you have questions about returns, refunds, cancellations, or damaged products, please contact Brandzm using the details below.

Trade Name: Brandzm

Email: mfha4735@gmail.com

Phone Number: +49351482040

Business Address: Webergasse 1, 01067 Dresden-Altstadt, Germany

Our customer support team will assist you with your return or refund request.

Thank You for Shopping with Brandzm

Thank you for choosing Brandzm for your swimming pool needs. We value your trust and aim to provide clear policies, helpful support, and a convenient shopping experience.

Brandzm — Your satisfaction matters to us.