Terms of service

Welcome to Brandzm. These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website or purchasing products from us, you agree to these terms, subject to any mandatory consumer rights that apply under the law.

Please read these terms carefully before placing an order with Brandzm.

1. General Information

This website is operated by Brandzm. Throughout these terms, the words “we,” “us,” and “our” refer to Brandzm.

Brandzm operates an online store specializing in swimming pools and related products.

Our business contact details are:

Our online store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and not to engage in fraudulent, abusive, unauthorized, or otherwise harmful activities.

You must not attempt to interfere with the website's security, functionality, or normal operation.

Brandzm reserves the right to take appropriate action if these terms are violated, subject to applicable law.

3. Products and Product Information

Brandzm aims to provide accurate descriptions, images, specifications, and prices for the swimming pools offered in our store.

Product images are provided for illustrative purposes. Actual colors, dimensions, packaging, or other details may vary slightly depending on the product and display settings.

Please review the product description, dimensions, included components, and any relevant instructions before purchasing.

If a product is defective, incorrectly described, or does not conform to the purchase agreement, your statutory consumer rights remain unaffected.

4. Pricing and Product Availability

All prices and product details are displayed on our website at the time of purchase.

We make reasonable efforts to ensure that prices, product descriptions, and availability information are accurate. However, occasional errors may occur.

If an error affects your order, Brandzm will take appropriate steps to resolve the issue in accordance with applicable law.

Products may be subject to availability. We will communicate relevant changes affecting an order where necessary.

5. Orders and Order Acceptance

When you place an order with Brandzm, you submit a purchase request for the selected products.

You are responsible for providing accurate shipping, contact, and other information necessary to process your order.

We may contact you to verify order details or clarify delivery information.

An order confirmation acknowledging receipt does not necessarily mean that the order has been finally accepted. Order acceptance and contract formation are governed by the information provided during checkout and applicable law.

We reserve the right to decline or cancel an order where legally justified, including in cases of suspected fraud, product unavailability, or material pricing errors. Any payments received for a cancelled order will be handled in accordance with applicable law.

6. Payment Method

Brandzm currently accepts only Cash on Delivery (COD).

Under this payment method, you place your order online and pay the applicable order amount when the products are delivered, subject to the delivery service's availability and conditions.

We do not currently offer credit card, debit card, digital wallet, or online bank transfer payments through our stated checkout payment options.

Please review your order total before submitting your purchase.

7. Shipping and Delivery

Brandzm offers free shipping on eligible orders under our shipping policy.

Our estimated delivery schedule is:

  • Order Handling: 1–2 business days.

  • Shipping Transit: 3–5 business days.

  • Estimated Total Delivery: 5–8 business days.

These timeframes are estimates and may vary due to carrier operations, destination, public holidays, weather, or other circumstances.

We will make reasonable efforts to process and dispatch orders promptly. Nothing in these terms excludes liability or remedies that apply if delivery obligations are not met under applicable law.

Please ensure that your shipping address and contact details are correct when placing your order.

8. Order Tracking

Where tracking information is available, customers may use the tracking details provided by the shipping carrier or through the tracking options offered on our website.

Tracking information may not become available immediately after dispatch. Carrier updates can also be delayed.

If you experience a tracking issue or your delivery appears delayed, please contact Brandzm for assistance.

9. Returns and Refunds

Brandzm offers free returns and refunds for eligible orders in accordance with our Return and Refund Policy and applicable consumer protection laws.

For customers covered by German and EU consumer law, most online purchases generally carry a statutory withdrawal period of 14 calendar days, subject to legal exceptions.

If you wish to return an item, contact us at mfha4735@gmail.com for return instructions.

Approved refunds will be initiated within our stated processing period of up to 3 business days after the applicable return and refund requirements have been satisfied, unless applicable law requires an earlier refund.

Because Brandzm accepts Cash on Delivery, please contact our customer support team for instructions on how an approved refund will be issued.

Nothing in these terms limits statutory withdrawal rights, legal remedies for defective products, or any other mandatory consumer rights.

10. Order Cancellations

If you wish to cancel an order, please contact Brandzm as soon as possible.

Cancellation requests will be reviewed according to the order's processing and dispatch status and applicable law.

If an order has already been dispatched, you may still be entitled to withdraw from the purchase or return the product under applicable law.

11. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate and complete order information.

  • Use the website in compliance with applicable laws.

  • Avoid fraudulent purchases or misuse of our services.

  • Follow relevant product instructions and safety information.

  • Contact us promptly if you identify an issue with your order.

Swimming pools must be installed, maintained, and used according to the manufacturer's instructions and applicable safety requirements. Appropriate supervision and precautions should be taken wherever children or other vulnerable individuals may have access to a pool.

12. Intellectual Property

Unless otherwise indicated, the content of the Brandzm website, including text, branding, graphics, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our content without appropriate authorization, except where permitted by law.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including Shopify and shipping providers.

These services may be subject to separate terms and privacy policies.

Brandzm is not responsible for third-party services beyond the responsibilities imposed on us by applicable law.

14. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these terms limits mandatory consumer rights or liability that cannot legally be excluded, including applicable liability for intent, gross negligence, injury to life, body or health, or other liabilities that must remain enforceable under applicable law.

To the extent permitted by law, Brandzm will not be responsible for losses arising from circumstances beyond our reasonable control, subject to any mandatory legal obligations that apply.

15. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review the Privacy Policy to understand our data handling practices and your applicable privacy rights.

16. Changes to These Terms

Brandzm may update these Terms of Service to reflect changes in our business, website, services, or legal requirements.

The updated version will be published on this page with a revised date where appropriate.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

17. Governing Law and Consumer Rights

These terms are intended to comply with applicable laws, including relevant German and European Union consumer protection requirements.

Nothing in these terms deprives consumers of mandatory protections available under the laws that apply to their purchase.

Any governing-law or jurisdiction provision will apply only to the extent legally permitted and without prejudice to mandatory consumer rights.

18. Contact Information

If you have any questions about these Terms of Service, your order, or our products, please contact Brandzm.

Trade Name: Brandzm

Email: mfha4735@gmail.com

Phone Number: +49351482040

Business Address: Webergasse 1, 01067 Dresden-Altstadt, Germany

Website: https://ordertrackingbrandzm.myshopify.com

We will do our best to assist you with your questions and concerns.

Thank You for Choosing Brandzm

Thank you for shopping with Brandzm. We appreciate your trust and aim to provide a convenient shopping experience, clear policies, and helpful customer service.

Brandzm — Your destination for swimming pool shopping.